Workshop on Managing Customer Service for Business Excellence
Department
Business
Campus
Colombo /
Level
Workshops
Duration
02 DaysENTRY REQUIREMENTS
- Managers of private, public, non-governmental organizations whose job involves managing customer service, managers and executives in customer care departments, those who have a passion for managing customer care.
Course structure and modules
- The Philosophy of Customer Service and business excellence
- Customer Service Leadership
- A tool set to develop an effective customer service management programme
- Customer Service standards and Measurement systems
- Infrastructure and technology in customer service
- The � people� factor in customer service
Programme Fees
- Course Fee: LKR 15,000 (Per Day)