Workshops
Workshop on Managing Customer Service for Business Excellence
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Department
Business![NIBM Programmes](https://www.nibm.lk/wp-content/themes/nibm-theme-child/images/icons/icon-campus.png)
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Campus
Colombo /![NIBM Programmes](https://www.nibm.lk/wp-content/themes/nibm-theme-child/images/icons/icon-level.png)
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Level
Workshops![NIBM](https://www.nibm.lk/wp-content/themes/nibm-theme-child/images/icons/icon-duration.png)
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Duration
02 DaysENTRY REQUIREMENTS
- Managers of private, public, non-governmental organizations whose job involves managing customer service, managers and executives in customer care departments, those who have a passion for managing customer care.
Course structure and modules
- The Philosophy of Customer Service and business excellence
- Customer Service Leadership
- A tool set to develop an effective customer service management programme
- Customer Service standards and Measurement systems
- Infrastructure and technology in customer service
- The � people� factor in customer service
Programme Fees
- Course Fee: LKR 15,000 (Per Day)