Workshop on Managing Customer Service for Business Excellence

Department

Business

Campus

Colombo /

Level

Workshops

Duration

02 Days

ENTRY REQUIREMENTS

  • Managers of private, public, non-governmental organizations whose job involves managing customer service, managers and executives in customer care departments, those who have a passion for managing customer care.

Course structure and modules

  • The Philosophy of Customer Service and business excellence
  • Customer Service Leadership
  • A tool set to develop an effective customer service management programme
  • Customer Service standards and Measurement systems
  • Infrastructure and technology in customer service
  • The � people� factor in customer service

Programme Fees

  • Course Fee: LKR 12,000