Secretarial Practice

The Advanced Certificate Course in Secretarial Practice is designed for undergraduates, those with A/L qualifications and one year of working experience, or individuals who have completed at least one year as an Executive Secretary in the corporate sector. This comprehensive course provides essential skills for junior and middle-level executives in both private and public sector organizations, focusing on effective office management and secretarial duties.

Key topics covered include the Role of Secretary, Effective Customer Care, and Record Management, ensuring students are well-equipped for managing daily office tasks. The course emphasizes the importance of Effective Communication, Modern Written Communication (letters, memos, circulars), and Meeting Techniques, enabling participants to excel in professional interactions. Students will also learn Presentation Techniques, Telephone Etiquette, and Interview Skills, preparing them for leadership roles in communication and organizational settings.

With a focus on efficiency, the course also explores Time Management, Stress Management, Negotiation Skills, and the 5S for Office methodology, helping students become more organized and productive in the workplace. In addition, hands-on training with the MS Office Package ensures that students are proficient with essential office tools. This course will provide students with the expertise needed to thrive as key administrative professionals in any organization.