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Training Program on Frontline Customer Care Excellence

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  • Category

    Workshops and Seminars
  • Duration

    02 Weekdays (Fridays)
  • Commencement

    Pending
The main objective of this programme is to develop important customer care silks vital for delighting customers and building lasting relationships with customers.
  • Syllabus / Content

    Day � 01

     

    • 0900 � 0915 Registration & Inauguration
    • 0915 � 1030 Introduction to Customer Care & Significance of Delivering Outstanding Customer Care
    • 1030 � 1045 Refreshments
    • 1045 � 1215 Understanding the Changing Expectations of Modern Customers and the Role of Frontline
    • 1215 � 1300 Launch Break
    • 1300 �1430 Challenges & Barriers for Delivering Excellence Customer Care
    • 1430 � 1445 Refreshments
    • 1445 � 1600 Guidelines for Creating Happy and Lasting Customer Bond (Guidelines for Delivering Excellence Customer Care)

     


    Day � 02

     

     

    • 0900 � 1030 Essential Skills for Customer Care Excellence
    • 1030 � 1045 Refreshments
    • 1045 � 1215 Project Professional Presence & Impression
    • 1215 � 1300 Launch Break
    • 1300 �1430 Dealing with Difficult, Demanding and Angry Customers
    • 1430 � 1445 Refreshments
    • 1445 � 1545 Handling Service Failures and Customer Complaints
    • 1545 � 1600 Awarding of Certificates

     

  • Entry Requirements

    • Frontline Executives, Receptions, Marketing Executives, Sales Executives, Customer Service Executives, Customer Care Officers, etc.
    • Businessmen who are interested in learning on how to understand and delight your customers.
  • Fee & Funding

    LKR 8,000/= (All-inclusive amo
  • Methodology

    : Discussions, PowerPoint Presentations, Group Activities & Presentations, Simulation Exercises, Rol
  • Course Director(s)

    Mrs. Chulani Senarathna
  • Lectures & Practicals

    0900 � 1600 hrs

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Commencement
Dates

Full Time
Colombo
ON 2016-05
Kandy
Kurunegala
Matara
Galle
Kirulapone
Weekend
Matara
Galle
Kirulapone
Colombo
Kandy
Kurunegala
Part Time
Colombo
Kandy
Kurunegala
Matara
Galle
Kirulapone

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