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Workshop on Managing Customer Service for Business Excellence

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  • Category

    Workshops and Seminars
  • Duration

    2 Days
  • Commencement

    Pending
  • To provide with a sound understanding of the scientific basis of customer service management

  • To provide with a tool set that could be used in managing an organization├»┬┐┬Żs customer service

  • To develop a passion and a positive attitude in managers towards using effective customer service management practices to bring promising results to their organizations

  • Syllabus / Content

    • The Philosophy of Customer Service and business excellence

    • Customer Service Leadership

    • A tool set to develop an effective customer service management programme

    • Customer Service standards and Measurement systems

    • Infrastructure and technology in customer service

    • The ├»┬┐┬Ż people├»┬┐┬Ż factor in customer service


    • ┬á
  • Entry Requirements

    Managers of private, public, non-governmental organizations whose job involves managing customer service, managers and executives in customer care departments, those who have a passion for managing customer care.
  • Fee & Funding

    LKR 12,000/=
  • Methodology

    Presentations, interactive sessions, Role-play, Mini-cases and videos
  • Course Director(s)

  • Lectures & Practicals

    0900 ├»┬┐┬Ż 1600h

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Commencement
Dates

Full Time
Colombo
ON 2016-05
Kandy
Kurunegala
Matara
Galle
Kirulapone
Weekend
Matara
Galle
Kirulapone
Colombo
Kandy
Kurunegala
Part Time
Colombo
Kandy
Kurunegala
Matara
Galle
Kirulapone

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